In order to get more accurate results, our search has the following Google-Type search functionality:
If you use '+' in front of a word, then that word will be present in the search results.
ex: Harry +Potter will return results with the word 'Potter'.
If you use '-' in front of a word, then that word will be absent in the search results.
ex: Harry -Potter will return results without the word 'Potter'.
If you use 'AND' between two words, then both of those words will be present in the search results.
ex: Harry AND Potter will return results with both 'Harry' and 'Potter'.
If you use 'OR' between two words, then bth of those words may or may not be present in the search results.
ex: Harry OR Potter will return results with just 'Harry', results with just 'Potter' and results with both 'Harry' and 'Potter'.
If you use 'NOT' before a word, then that word will be absent in the search results.
ex: Harry NOT Potter will return results without the word 'Potter'.
Placing '""' around words will perform a phrase search. The search results will contain those words in that order.
ex: "Harry Potter" will return any results with 'Harry Potter' in them, but not 'Potter Harry'.
Using '*' in a word will perform a wildcard search. The '*' signifies any number of characters. Searches can not start with a wildcard.
ex: Pot*er will return results with words starting with 'Pot' and ending in 'er'. In this case, 'Potter' will be a match.
FIRST TIME SHOPPERS/ HOW TO BUY:
Purchasing a book from our huge range is simple; it's as easy as finding the item you're after, putting it into your shopping cart and paying at the checkout.
Finding what you're looking for:
Betweenreads.com.au has a huge range of books to choose from and it is very easy to find exactly what you're looking for. Books can be searched on our database using title, author, keyword, ISBN (the books barcode number) and all categories. Simply type what you want to look for into the search bar, tick the type of search and click ‘GO'.
The search will bring up a number of items, scroll down until you have found what you are looking for. Accuracy of the search will depend how you have described your item. Although there is an ‘add to cart' button on this screen, we suggest you click on the item you are interested in and make sure it is exactly what you are looking for. The old saying you can't judge a book by it's cover is spot on, take the time to make sure that this is exactly what you want, it could be a hardcover, paper back, old edition or even an audio book.
Once you are sure this is the product for you, simply click the ‘add to cart' button.
Reviewing your shopping cart:
When you have found what you're looking for, click ‘view cart' in the top right of the screen. Here you are able to view all the products you have placed in your shopping cart and remove anything that you have incorrectly placed in the cart or changed your mind about. Once you are happy with all of your purchases, click on the ‘checkout' button to process your order.
Processing your order at the Checkout:
As this is the first time you have made a purchase from lawbooks.com.au you will need to take a moment to sign up for an account (unless you have already done so). Simply fill in all of the fields at the sign up screen, double check your details and then click ‘continue'. We give customers the option not to sign up for an account, if you do not wish to sign up for a free member account then do not tick the ‘save account' box.
If you wish to become a member of lawbooks.com.au then tick the ‘save account' box. You will be asked to provide us with a few more details including a username and password for your account. This will make it much quicker and easier when making future purchases. It is also optional to sign up for a lawbooks.com.au newsletter, our newsletter will keep you up to date with new releases, promotions, specials, news, reviews and much more, tick the ‘newsletter' box if you would like to subscribe, its free and you can un-subscribe at any time.
Shipping:
Standard: Our standard shipping is $6.50 Australia wide, order as many books as you like and the most the shipping will cost is $6.50, even if we have to send multiple parcels. All ordered placed with our website are shipped via Australia Post and delivery times will depend on where you are located within Australia.
Premium: For an additional $8.95 you can choose to have your package registered and insured. If you have created an account a tracking number will be available in your order history once your parcel has been despatched, which means you will be able to track your order right to your door. If you don't want to create an account, you can contact us after you receive your shipping confirmation email and we will supply the tracking number to you. With receipted delivery your order will need to be signed for, giving you 100% piece of mind that your order is delivered to you and not just left on your door step or in the mail box.
Gift Wrapping:
Many people now choose to shop for gifts online for their family and friends, lawbooks.com.au makes this process simple with our option to gift wrap your order. For an additional $3.50 per order we can personally wrap your order, attach a personal message, post it to the recipient and post the receipt to you. Please note that we cannot split an order to be delivered to more than one recipient. If you require the order to arrive by a particular date please notify us using the ‘comments box', we will contact you if we are unable to fulfil the order by the required date. We can also hold off on sending the order so it arrives closer to the required date.
Betweenreads.com.au offers a range of payment methods to suit your needs, including credit card (Visa and MasterCard) via the eWay payment gateway and PayPal. We take your personal details seriously; our website is very secure and protected by COMODO SSL. We ensure your transaction is safe and secure and recommend you use either PayPal or the eWay payment gateway.
Charging of Credit Cards:
Your credit card or Paypal account will be charged at the time you place your order. Between Reads will confirm availability once we receive the order - any items that are no longer available due to discrepancies in our data feeds from suppliers will be refunded to your submitted payment method and you will be notified. Items that are no longer available will be removed from the website and excluded from your processed order. Where a discrepancy arises between the displayed price and the actual price (for example a new edition is released at a different price) we will contact you for confirmation before proceeding with your order. Please refer to our pricing information for further details. At no time will we charge extra or refund to your account without your consent.
If any delays are discovered on a particular title at the time of processing, you will be contacted by Between Reads with details of the options available to you
If payment is rejected through our credit card gateway operater eWay or through Paypal, your order will not be processed. If you wish to proceed with an order you will need to place a new order with a successful payment. Alternatively you can contact Between Reads by email or phone to rectify the issue. If the customer does not contact Between Reads to resolve the issue the order will then be cancelled. Please note that stock availability and prices may change if the time between placing the order and credit card details being corrected or funds being available is delayed.
Each time you place an order with lawbooks.com.au you will receive a confirmation email to your chosen email address, confirming exactly what you have ordered from us, including the shipping cost and any additional extras such as postage upgrades or gift wrapping. You will also receive an order number, this number is important for when you need to communicate with us via email or telephone.
Refund / Returns Policy
Between Reads is not required to offer a credit or refund at all if a customer simply changes their mind, or has found the product elsewhere, according to Victorian and Australian Law (Trade Practices Acts).
However, Between Reads understands that from time to time these things happen and offers customers a "No Questions Asked Guarantee" to return any book for a store credit to the value of the item returned. The items MUST be returned within 14 days of being received and returned in mint condition and at the customer's own expense. The store credit given will only be for the price of the purchased item and not for the shipping charges. The store credit will be valid for 12 months after which time it will become invalid.
This Guarantee does not include Gift Vouchers, Audio & Visual Products, firm sale titles and orders where an extra discount has been applied.
Audio / Visual Policy
THERE IS A NO RETURN & NO REFUND POLICY FOR ALL AUDIO AND VISUAL ITEMS FOR CHANGE OF MIND.
Betweenreads.com.au lists the format of each item in the shopping cart, checkout and final payment details page; therefore it is up to the customer to ensure that they have purchased the correct format of the title.
Please note that as Betweenreads.com.au sources some titles from foreign countries, DVD's from these countries may not play in your DVD player due to regional code variations this does not mean that the DVD is faulty and is not covered by a refund.
This does not affect your rights if the audio or visual item is faulty or damaged.
Faulty or Damaged Goods Policy
Between Reads visually inspects the outside of every item to ensure it has not arrived damaged from its suppliers. We do encourage all customers to flick through a book to ensure all pages are printed correctly. However, we do know of instances that chapters can be missing, duplicated or in the incorrect order and you may only realise this upon reading the book. Publishers will replace faulty items in almost every instance as long as it is still in print. Please note a CD or DVD is not tested by the Between Reads staff therefore it is up to the customer to check that everything is in perfect condition on its arrival, scratches and digital defects are rare but from time to time do happen.
Between Reads does pack every parcel with care to ensure it arrives at its destination in the same condition it left our warehouse. Unfortunately a very small percentage of packages do arrive damaged due to mishandling by Australia Post and our courier services as part of their standard parcel delivery program.
If you believe that the item you received is damaged or is faulty please contact Customer Service via phone during business hours (8:30am - 5pm, Monday to Friday) or contact us using email. Our contact details can be found in the ‘Contact Us' section, please remember to quote your lawbooks.com.au username and order number when contacting us regarding an order.
All prices listed on lawbooks.com.au are in Australian dollars ($AUS).
All orders are subject to price and availability confirmation. If we cannot supply the product for the originally advertised price then Between Reads will do one of two things:
1. If the increase in price is marginal, Between Reads will absorb the increase, proceed with the order and adjust the price on the website after processing your order.
2. If the price is significantly more than as stated on our site, we will not proceed until we have consulted with you via phone or email and outlined the options. You will not be charged any extra for that item until we are given confirmation to proceed with the new price. You have 48 hours to decide and respond to the options given to you. If you respond after this time frame, you will be asked to place a new order through the website. If there are other titles on the order that are readily available then they will be automatically ordered.
Between Reads are not obligated to sell a title at the listed price if we are not able to source it from our supplier at the time of ordering as prices may have changed in the interim. In all instances you will be contacted by phone or email if there is a change of price and we will endeavour to find an alternative edition for the same price or discuss the possibility of purchasing the same title at the new price.
lawbooks.com.au offers discount rates to bulk orders of over $1000 to a range of customers. Bulk orders only apply when making a purchase of multiple copies of the same title to a total value of over $1000 and do not include purchases over $1000 made on various titles (eg. 25 different books = $1000).
If you would like a quote on a bulk order please contact Between Reads via phone or email to arrange a quote on both the book title and shipping costs. When contacting us regarding a bulk order you will need to provide us with the title, author and ISBN so we can easily identify the book you're enquiring about. We also request that you provide us with sufficient contact details including: full name, company name, address, email, fax and phone number as well as the time frame in which you require the order. Our standard $6.50 shipping does not apply to bulk orders.
In Stock @ lawbooks.com.au
Items in stock in our warehouse at time of purchase will generally be shipped within 1 to 2 business days. Occasionally stock runs out before our website is updated and you will be notified if you have been affected. Please note that if your order is placed during a "promotional” period, dispatch time maybe delayed due to increased volume of orders. If you have other titles on your order then we will hold the in stock item(s) for 6 business days to complete as much of an order as possible, unless you call Customer Service to request immediate shipment in which case you will be charged with an additional postage charge.
In Stock @ supplier
Due to the large selection of titles we offer on our website we are unable to physically stock of every title. Most items on our website will need to be ordered from the supplier either from Australia or internationally from the UK and USA. Titles that need to be ordered from a local Australian supplier will generally take between 3-7 business days to arrive in our warehouse. Titles from the USA can take anywhere from 10 – 20 business days and from the UK may take 15 – 25 business days. If you have placed an order or are interested in placing an order and would like more specific information please contact our office on (03) 9818 0033 or email info@betweenreads.com.au
Each item you order may have different delivery expectations depending on availability. Please also note that to offer the widest range of books online we rely on information provided by the publishers and distributors. Our website is updated daily but titles can and do sometimes become temporarily unavailable whilst reprinting, or they may go out of print without prior notice from the publisher. If an item in your order is affected then a lawbooks.com.au staff member will contact you via email to inform you of the delay.
Occasionally books appear on our website that are currently unavailable or out-of-print. If this is the case we will send you an email stating that we are unable to fulfil your order and you will be issued with a full refund.Pre-Orders:
Pre-order items are items made available for purchase on Between Reads prior to their market release date. Generally, pre-ordered items will be sent to us by the local distributors on the release date in Australia.
Depending on the distributor of the item, and your location, you should expect to receive pre-ordered items within 1-7 business days from release date.
When will I receive my order?
As every product and every order is different we are unable to give you an exact day your order will arrive, however as a general rule we can give you an estimated time frame and will email you when your order has been dispatched from our warehouse. If we have a particular product in stock at our warehouse we will process your order within 1-2 business days and you should receive your product depending on where in Australia you live, between 3-5 business days after it has been processed. If however there are multiple items in your order then we will hold all "in stock" items for 6 business days to allow us to ship any remaining items from your order that will arrive from a supplier. If however you do not wish to wait for your "in stock" items then we can arrange to send them to you separately but you will be charged for the additional postage.
Receival of stock will depend on the location of supplier. Items that are in stock at major Australian Publishers and Distributors generally arrive at our warehouse within 4 to 8 days. Items that are in stock at smaller Australian suppliers will deliver within 10 to 15 days. Items that are in stock at our USA suppliers take from 7 to 16 days to arrive. Items that are in stock at our UK suppliers take around 10 to 19 days to arrive. As soon as we receive the stock from our suppliers we will process and ship your items with in 1-2 business days. You will receive an email informing you that your order has been dispatched. We will hold off shipping the product to you if we believe additional items in your order will be arriving within the next 6 business days.
Orders with multiple items
Customers with more than one item may be sent their items separately. Between Reads holds onto items for up to 6 business days after the first delivery from the supplier to include as many items in one shipment as possible. Customers pay a one off fee of $6.50 for as many shipments required per order. If you require items to be sent before the 6 business day time frame, an additional postage charge of $6.50 will apply. You can request items to be sent sooner, or by Express Post (with relevant charges per shipment) by contacting Between Reads Pty Ltd by phone on (insert phone number) via email info@betweenreads.com.au, 9.00am-4.00pm Monday-Friday AEST.
Any title that has been on order for 90 days and the customer no longer wishes to wait then a refund will be offered only if the title is not in transit from the supplier. This does not include books that are Not Yet Published. Between Reads reserves the right to cancel any backorders if we think the item will not arrive from the supplier.
INSUFFICIENT AND/OR INCORRECT DELIVERY INFORMATION:
*** Address changes and/or corrections made through your Between Reads Account will only affect future orders placed after the changes and/or corrections are made. Any changes and/or corrections for current orders must be done by phoning Customer Service on (03) 9818 0033, 9.00am-4.00pm Monday-Friday AEST or by sending us an email to info@betweenreads.com.au with your full name, order number and new address. Don't forget to update your account for future orders after phoning Between Reads.***
Customers who enter addresses that Australia Post / Fastway Couriers have deemed incorrect or have insufficient details may result in the following:
1. Delayed delivery
2. Lost parcel
3. Package/s returned to the Between Reads Warehouse
If Between Reads is found to be responsible for incorrectly addressing a package, we will be responsible for the resending, replacement or refund of the items not delivered or delayed.
Any package returned to Between Reads due to the above incorrect and/or insufficient information will require an extra delivery charge of $6.50 to be resent. If Between Reads has incurred extra fees to retrieve the package from Australia Post, the customer will be required to pay for these charges before the package can be despatched again.
If a package arrives back to the Between Reads Warehouse due to the above incorrect and/or insufficient delivery issues and incurs damage to the item(s), Between Reads will not be responsible for replacing the goods but will make every effort to add extra protection to resend the package once the extra delivery fee payments have been made.
If customers prefer a replacement, they can elect to have them reordered and will be charged the current RRP less 30% plus $6.50 shipping (stock permitting). If stock is no longer available at the same price at the time of ordering, Between Reads will not be required to find a replacement, refund or issue store credit.
If a customer prefers not to receive the items as their requirements have changed then no refund or store credit will be provided due to "incorrect and/or insufficient address" details.
Any shipment that is delayed or lost due to incorrect and/or insufficient details provided by the customer will not be covered by Between Reads. NO REFUNDS and NO STORE CREDITS are applicable.
If the package has the correct delivery information and is 'lost' by Australia Post, Between Reads will replace the items only after the customer has checked with their local Post Office as per the information provided by Between Reads and Australia Post via phone or email. In the event the replacement copy is no longer required we will issue a store credit at our discretion. If Between Reads is unable to source a replacement copy due to the title no longer being available for whatever reason, a refund will be processed for the unavailable title. You must contact Between Reads within six (6) weeks of receiving the automated 'shipping' email if your package has not arrived otherwise no store credit or refund (if applicable) will be available.
Mail Redirections
Customers please note that many of our Between Reads customers inform us that their Australia Post Redirections do not work with packages. Between Reads will not be responsible for replacing goods or extra costs if a redirection has not been successful. Please contact Customer Service to update your address details prior to ordering.
Please see our INSUFFICIENT AND/OR INCORRECT DELIVERY INFORMATION section in the Help Menu for more details and how to avoid errors in placing your order.
COMPLETION OF AN ORDER & OUTSTANDING ITEMS:
An order is deemed complete when either of the following occurs:
I. All items were sent and delivered
II. The order has been cancelled
III. The customer nominated to pay by bank transfer and the monies were never received by Between Reads within 60 days of the date of the order and the unprocessed order was cancelled.
IV. The customer received some items but nominated to get a credit or refund for the remaining amount.
V. Between Reads was unable to charge the credit card within 14 days of the date of the order and the unprocessed order was cancelled.
VI. The remaining items that were yet to be delivered in the order are no longer in print or available through Between Reads suppliers in which case the order was cancelled and a refund was given..
more than 90 days have passed since monies have been received on an order and Between Reads Pty Ltd was unable to source the title(s) and if so then the customer will receive a "No Questions Asked" refund for the full or remaining amount of the order, unless the customer wishes to wait longer for such title to become available. The ONLY exception applies to items Not Yet Published where the 90 days commences from the publish date.
Between Reads sorts and recycles all packing and fill material received into our warehouse. For our outgoing packages, we use ecologically friendly packing techniques which eliminate the need for additional fill materials in over 90% of our packages. Where fill is required we use recyclable air filled pillows or paper to further eliminate waste.
Where possible we reuse packaging to reduce our impact on the environment. We also on occasion choose to sit in the dark.
The information contained on the Between Reads website (www.lawbooks.com.au) may contain technical inaccuracies or typographical errors. All liability of Between Reads Pty Ltd howsoever arising from inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
Between Reads does not accept any liability for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on this web site.
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